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Access inequalities addressed by audit.

Rajiv Singh, Brian Pentland

    Health Estate
    |August 24, 2005
    PubMed
    Summary
    This summary is machine-generated.

    Hospitals must conduct access audits to comply with the Disability Discrimination Act (1995). Simple audits can identify necessary improvements for disabled patient access, with some requiring only staff attitude changes, not costly corrections.

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    Area of Science:

    • Healthcare Management
    • Disability Studies
    • Public Health Policy

    Background:

    • The Disability Discrimination Act (1995) mandates equal access to services for disabled individuals.
    • Hospitals, as key service providers, have a legal and ethical duty to ensure accessibility.
    • The healthcare sector's frequent interaction with disabled individuals suggests a potential readiness for compliance.

    Purpose of the Study:

    • To assess the accessibility of a rehabilitation hospital setting in relation to the Disability Discrimination Act (1995).
    • To identify specific barriers to service access for disabled patients within the hospital.
    • To evaluate the effectiveness and cost of implementing necessary improvements.

    Main Methods:

    • A simple access audit was conducted in a rehabilitation hospital in March 2004.

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  • The audit identified physical and procedural barriers to accessibility.
  • Recommendations for improvement were developed and implemented.

    • Main Results:

    • Numerous accessibility problems were identified within the rehabilitation hospital.
    • Significant improvements were achieved by March 2005, with an investment of £100,000.
    • Not all identified issues required substantial financial investment; many were resolved through changes in staff attitudes and practices.

    Conclusions:

    • Hospitals need proactive measures, such as access audits, to ensure compliance with disability discrimination legislation.
    • Accessibility improvements can be achieved through a combination of structural changes and shifts in staff behavior.
    • Simple, staff-led audits are a cost-effective method for identifying and addressing accessibility issues in healthcare settings.