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Emotional intelligence and conflict resolution in nursing.
Peter J Jordan1, Ashlea C Troth
1School of Management, Griffith University, Nathan, Queensland.
Contemporary Nurse
|August 27, 2005
Summary
High emotional intelligence in nurses predicts a preference for collaborative conflict resolution, enhancing workplace relationships and professional skills. This study highlights the importance of emotional intelligence for effective problem-solving in nursing.
Area of Science:
- Nursing
- Psychology
- Organizational Behavior
Background:
- Workplace relationships and conflict resolution are critical nursing skills.
- Emotional intelligence is theorized to link with successful conflict resolution.
Purpose of the Study:
- To explore emotional intelligence's utility in predicting conflict resolution styles.
- To examine the relationship between emotional intelligence and preferred conflict resolution approaches.
Main Methods:
- Empirical study analyzing emotional intelligence and conflict resolution preferences.
- Preliminary data analysis to identify trends.
Main Results:
- Individuals with high emotional intelligence demonstrate a preference for collaborative solutions during conflict.
- Emotional intelligence appears to be a significant predictor of conflict resolution style.
Conclusions:
- Emotional intelligence is a valuable asset for nurses in managing workplace conflict.
- Promoting emotional intelligence may improve collaborative problem-solving and professional relationships in nursing.