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Related Experiment Videos

Managing violence on the railways.

Claire Dickinson1, Jeremy Bevan

  • 1HSE, HMRI, 2nd floor, Grove House, Manchester M16 0RB, UK. claire.dickinson@hse.gsi.gov.uk

Applied Ergonomics
|August 30, 2005
PubMed
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Targeted inspections revealed deficiencies in how train-operating companies (TOCs) manage workplace violence, particularly for contract staff. The HM Railway Inspectorate (HMRI) mandated corrective actions to address these critical safety gaps.

Area of Science:

  • Occupational Health and Safety
  • Transportation Safety
  • Risk Management

Background:

  • Train-operating companies (TOCs) generally manage workplace violence risks similarly to other personal risks.
  • Inspections focused on the specific arrangements and measures for managing and preventing work-related violence within TOCs.

Purpose of the Study:

  • To evaluate the effectiveness of current risk assessments, reporting mechanisms, and investigation processes for workplace violence in TOCs.
  • To assess the adequacy of preventive, protective, and response measures implemented by TOCs to mitigate violence against staff.

Main Methods:

  • Conducted targeted inspections of train-operating companies.
  • Reviewed risk assessments, incident reporting, and investigation procedures.
  • Evaluated existing measures for violence prevention, protection, and response.

Related Experiment Videos

Main Results:

  • Identified several deficiencies in the management of work-related violence across TOCs.
  • Most serious issues were found concerning contract staff in ticket-checking and security roles.
  • HM Railway Inspectorate (HMRI) intervened to ensure resolution of identified problems.

Conclusions:

  • Existing systems for managing workplace violence in TOCs require improvement, especially for vulnerable contract staff.
  • Effective intervention by regulatory bodies like HMRI is crucial for enforcing necessary safety improvements.
  • Addressing deficiencies in managing violence against contract staff is a priority for ensuring a safe railway environment.