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Structured interview questions for selecting productive, emotionally mature, and helpful employees
Kerry David Carson1, Paula Phillips Carson, Gwen Fontenot
1University of Louisiana at Lafayette, Moody College of Business, Lafayette, LA 70504-3570, USA. kcarson@louisiana.edu
Abstract:
Behavioral description questions for a structured interview format are provided so that managers can probe an applicant's intelligence, emotional intelligence, and organizational citizenship behaviors. Research suggests that the best performing employees are high on intelligence, and the most socially competent employees are high on emotional intelligence. A study was conducted with a nursing department, and results indicate that emotional intelligence is related to organizational citizenship behaviors. Those individuals high on organizational citizenship behaviors exceed formal role expectations and positively influence organization outcomes.
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