Using key performance indicators as knowledge-management tools at a regional health-care authority level

Area of Science:

• Health Informatics
• Knowledge Management
• Healthcare Systems Engineering

Background:

• Healthcare sector benefits from information and communication technologies, yet healthcare informatics adoption lags.
• A gap exists in integrating technological advancements into healthcare informatics practices.
• Existing systems often fail to fully leverage data for improved patient care and operational efficiency.

Purpose of the Study:

• To propose an information model for knowledge management (KM) in healthcare systems.
• To enhance performance measurement and management through Key Performance Indicators (KPIs).
• To facilitate knowledge discovery and sharing among healthcare stakeholders.

Main Methods:

• Utilizing the Balanced Scorecard (BSC) framework and quality assurance techniques (Donabedian).
• Implementing a patient journey-centered approach to guide information flow.
• Developing a comprehensive set of KPIs for regional healthcare system performance management.

Main Results:

• The proposed model integrates KPIs and BSC for effective KM in healthcare.
• A patient journey approach optimizes information flow and supports knowledge discovery.
• The framework enables performance management across all levels of a healthcare system.

Conclusions:

• The proposed KM model, leveraging KPIs and BSC, can significantly improve healthcare informatics adoption.
• Effective performance measurement and management are crucial for realizing the value of KM tools in healthcare.
• The integration of data warehouses and business intelligence systems supports knowledge sharing and strategic decision-making in healthcare.