Related Experiment Videos
Boosting staff morale helps improve patient satisfaction score
Performance Improvement Advisor
|September 24, 2005
Abstract:
Boosting staff morale helps improve patient satisfaction score. In less than five years, Methodist Medical Center in Peoria, IL, improved its emergency department's patient satisfaction scores almost five-fold, moving them into the top tier of all hospitals surveyed in 2004. This drastic turnaround involved changes to both the physical and managerial structure of the department, creating new staff positions for patient advocacy, and implementing a regular schedule of meetings targeting quality improvement at multiple levels of care.
Related Concept Videos
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00:59Hospitals-II
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Nurses that work in hospitals have...
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01:24Sources of Self-Esteem II: Performance Feedback
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01:15Nursing Evaluation
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Section...
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01:29Documentation in Long-Term and Home Healthcare Setting
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Long-Term Care Facilities
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Purpose and Process:
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Purpose and Process: