Jove
Visualize
Contact Us
JoVE
x logofacebook logolinkedin logoyoutube logo
ABOUT JoVE
OverviewLeadershipBlogJoVE Help Center
AUTHORS
Publishing ProcessEditorial BoardScope & PoliciesPeer ReviewFAQSubmit
LIBRARIANS
TestimonialsSubscriptionsAccessResourcesLibrary Advisory BoardFAQ
RESEARCH
JoVE JournalMethods CollectionsJoVE Encyclopedia of ExperimentsArchive
EDUCATION
JoVE CoreJoVE BusinessJoVE Science EducationJoVE Lab ManualFaculty Resource CenterFaculty Site
Terms & Conditions of Use
Privacy Policy
Policies

Related Experiment Videos

An Internet-based patient-provider communication system: randomized controlled trial.

Chen-Tan Lin1, Loretta Wittevrongel, Laurie Moore

  • 1Division of General Internal Medicine, University of Colorado, Health Sciences Center, Denver, CO, USA. CT.Lin@uchsc.edu

Journal of Medical Internet Research
|October 21, 2005
PubMed
Summary

Patient portals enhance patient satisfaction with healthcare communication and access to care. This study found improved communication and higher overall satisfaction among patients using a portal for secure messaging and appointment requests.

Related Concept Videos

You might also read

Related Articles

Articles linked to this work by shared authors, journal, and citation graph.

Sort by
Same author

Differences in physician task load are associated with gender variance in physician well-being metrics.

BMJ quality & safety·2026
Same author

Living donor liver transplant is associated with lower hospitalization costs than deceased donor liver transplant: A multicenter cohort study of young children transplanted for biliary atresia.

American journal of transplantation : official journal of the American Society of Transplantation and the American Society of Transplant Surgeons·2026
Same author

Increases in Advance Directive Completion Through the Patient Portal Among Younger and Healthier Population During the COVID-19 Pandemic.

Journal of palliative medicine·2025
Same author

Community Health Worker Support for Hispanic and Latino Individuals Receiving Hemodialysis: The Navigate-Kidney Randomized Clinical Trial.

JAMA internal medicine·2025
Same author

Application of Nudges to Design Clinical Decision Support Tools: Systematic Approach Guided by Implementation Science.

Journal of medical Internet research·2025
Same author

Evaluating the Quality and Understandability of Radiology Report Summaries Generated by ChatGPT: Survey Study.

JMIR formative research·2025

Area of Science:

  • Health Informatics
  • Patient-Provider Communication
  • Digital Health

Background:

  • Internet-based patient portals offer interactive platforms for communication between patients and healthcare providers.
  • Effective communication is crucial for patient satisfaction and quality of care.

Purpose of the Study:

  • To evaluate the impact of a patient portal on patient satisfaction with clinic access and overall care.
  • To analyze the content and volume of electronic messages and telephone calls exchanged between patients and their clinic.

Main Methods:

  • A randomized controlled trial involving 606 patients from an academic internal medicine practice.
  • The intervention group utilized a patient portal for secure messaging, appointment requests, prescription refills, and referrals.

Related Experiment Videos

  • The control group received standard care, with patient satisfaction assessed after a 6-month trial period.

    • Main Results:

    • Patients using the portal reported significantly improved communication with their clinic and higher satisfaction with overall care compared to the control group.
    • Portal use led to increased satisfaction with specific portal services, with physicians receiving approximately one message daily per 250 patients.
    • Telephone call volume remained unaffected, while portal messages were more likely to contain informational and psychosocial content, suggesting enhanced patient-provider relationship dynamics.

    Conclusions:

    • Patient portal use significantly increases patient satisfaction with communication and overall healthcare.
    • Key benefits include enhanced convenience, reduced communication barriers, and direct physician engagement.
    • The shift towards informational and psychosocial content in online messages may foster a stronger patient-physician relationship.