Development of a total quality system for transfusion medicine services in Ontario hospitals

TOTAL QUALITY SYSTEM: The purpose of the project was to develop a total quality system in Transfusion Medicine which would serve as a model for development of a provincial transfusion quality system. Pilot studies were carried out in Ottawa and Hamilton/Niagara. Each region was provided with resources to create a Quality Team. The Quality Team was comprised of several individuals including a Quality Team Leader, and a number of Quality Assistants. The responsibilities of the Quality Team included: working with Transfusion Medicine Laboratories in area hospitals to achieve a total quality system, identification, standardization and implementation of 'best transfusion practices' throughout the regional hospitals, development and implementation of standard operating procedures (SOP) based on best practices, development and implementation of transfusion/administration guidelines, assessment of blood utilization, education, training, non-conformance (error) management, and surveillance. Liaison was also established with the co-coordinator for the Transfusion Co-coordinator's Project (ONTRAC), the education coordinator for the Sunnybrook Project, the Public Health Agency of Canada, Quality Management Practice-Laboratory System, the Ontario Hospital Association and Laboratory Licensing. In Ottawa these activities resulted in the development of: