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Published on: February 16, 2011
Satisfaction is not all--patients' perceptions of outcome of general practice consultations, a qualitative study
Annika Andén1, Sven-Olof Andersson, Carl-Edvard Rudebeck
1Bergnäsets Vårdcentral, Box 80074, SE-97433 Luleå, Sweden. annika@anden.se
Background:
Evaluation of outcome in general practice can be seen from different viewpoints. In this study we focus on the concepts patients use to describe the outcome of a consultation with a GP.
Method:
Patients were interviewed within a week after a consultation with a GP. The interviews were made with 20 patients in 5 focus groups and 8 individually. They were analysed with a phenomenographic research approach.
Results:
From the patient's perspective, the outcome of a consultation is about cure or symptom relief, understanding, confirmation, reassurance, change in self-perception and satisfaction.
Conclusion:
General practice consultations are often more important for patients than generally supposed. Understanding is the most basic concept.
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