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Case management: heart and soul.

Patricia McCollom¹

¹Management Consulting and Rehabilitation Services, Inc., Ankeny, Iowa, USA.

The Case Manager

|October 26, 2005

Summary

Case management professionals define their roles and healthcare contributions through client stories. Sharing these narratives clarifies professional value and enhances understanding of case management practices.

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Area of Science:

Healthcare Management
Professional Practice Standards
Client-Centered Care

Background:

The evolution of case management includes defining its scope, establishing practice standards, and developing professional conduct codes.
Certification processes are integral to professionalizing the field of case management.

Observation:

Case managers' experiences span defining case management, creating practice standards, and professional conduct.
The certification process is a key aspect of professional development in case management.

Findings:

Client stories are central to defining the essence and value of case management.
Narratives of shared experiences with clients illuminate the roles, behaviors, and contributions of case managers.

Implications:

Understanding the value of case management activities is enhanced through storytelling.
Sharing client stories reinforces the professional identity and impact of case managers in healthcare.

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