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Related Experiment Videos

Empathy in general practice consultations: a qualitative analysis.

Rolf Wynn1

  • 1Psychiatric Centre for Tromsø and Karlsøy, University Hospital of Northern Norway, Tromsø, Norway. rolf.wynn@unn.no

Epidemiologia E Psichiatria Sociale
|November 1, 2005
PubMed
Summary

General practitioners express empathy through four distinct types: cognitive, affective, sharing, and nurturant. These empathy expressions, though brief and infrequent, are crucial in patient interactions.

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Area of Science:

  • Medical Communication
  • Qualitative Research
  • General Practice

Background:

  • Empathy is fundamental to effective provider-patient relationships.
  • Limited understanding exists regarding how general practitioners (GPs) convey empathy.
  • Detailed analysis of empathy expression in primary care is needed.

Purpose of the Study:

  • To qualitatively investigate the specific interactional sequences through which GPs achieve empathy.
  • To categorize the forms and functions of empathy within GP-patient consultations.

Main Methods:

  • Utilized conversation analysis, a qualitative research method.
  • Analyzed detailed transcriptions of 77 British GP-patient interactions.
  • Identified and characterized sequences demonstrating empathy achievement.

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Main Results:

  • Identified and analyzed four types of empathy: cognitive, affective, sharing, and nurturant.
  • Empathy sequences were typically brief and occurred infrequently.
  • These sequences often addressed topics of significant importance to both patients and GPs.

Conclusions:

  • Highlights the importance of examining rare but significant phenomena in consultations.
  • Conversation analysis is an effective method for studying subtle interactional processes.
  • Understanding empathy expression can enhance GP-patient communication.