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Involuntary automaticity: a work-system induced risk to safe health care

Brian Toft1, Hugo Mascie-Taylor

  • 1Risk Consulting Practice, Marsh Ltd, London. brian.toft@ntlworld.com

Summary

This article explores how repetitive tasks in healthcare can lead to a state of 'automaticity,' where professionals perform actions without full conscious awareness. This mental state can cause staff to mistakenly believe a procedure is safe, even when it is not, particularly when using verbal checklists. The authors argue that healthcare organizations must change how they structure work to prevent these dangerous lapses in attention.

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