Jove
Visualize
Contact Us
JoVE
x logofacebook logolinkedin logoyoutube logo
ABOUT JoVE
OverviewLeadershipBlogJoVE Help Center
AUTHORS
Publishing ProcessEditorial BoardScope & PoliciesPeer ReviewFAQSubmit
LIBRARIANS
TestimonialsSubscriptionsAccessResourcesLibrary Advisory BoardFAQ
RESEARCH
JoVE JournalMethods CollectionsJoVE Encyclopedia of ExperimentsArchive
EDUCATION
JoVE CoreJoVE BusinessJoVE Science EducationJoVE Lab ManualFaculty Resource CenterFaculty Site
Terms & Conditions of Use
Privacy Policy
Policies

Related Experiment Videos

Managing primary care using patient satisfaction measures.

Koichiro Otani1, Richard S Kurz, Lisa E Harris

  • 1School of Public and Environmental Affairs, Indiana University-Purdue University, Fort Wayne, Indiana, USA. otanik@ipfw.edu

Journal of Healthcare Management / American College of Healthcare Executives
|November 5, 2005
PubMed
Summary
This summary is machine-generated.

Related Concept Videos

You might also read

Related Articles

Articles linked to this work by shared authors, journal, and citation graph.

Sort by
Same author

Perceptions of Criticality and Frequency of Tasks by the Public Health Workforce, 2022.

Journal of public health management and practice : JPHMP·2024
Same author

Building the Infrastructure to Integrate Social Care in a Safety Net Health System.

American journal of public health·2024
Same author

Poverty, Comorbidity, and Ethnicity: COVID-19 Outcomes in a Safety Net Health System.

Ethnicity & disease·2022
Same author

Factors Impacting Patients' Willingness to Recommend: A Structural Equation Modeling Approach.

Journal of patient experience·2022
Same author

Patient Satisfaction, Quality Attributes, and Organizational Characteristics: A Hierarchical Linear Model Approach.

Journal of patient experience·2020
Same author

What Factors Affect Patient Perceptions on Their Hospital Experience?

Hospital topics·2020
Same journal

Journal Prestige as Perceived by Health Administration Faculty in the United States.

Journal of healthcare management / American College of Healthcare Executives·2026
Same journal

Preparing Psychiatric Residents for Workplace Violence: Evaluating the Impact of Self-Defense and Situational Awareness Training.

Journal of healthcare management / American College of Healthcare Executives·2026
Same journal

Deterrents to Turnover Intention Among Hospital Nurses in South Korea: A Path Analysis.

Journal of healthcare management / American College of Healthcare Executives·2026
Same journal

Leadership Behaviors and Burnout in Healthcare: A Mixed-Methods Study in the Veterans Health Administration.

Journal of healthcare management / American College of Healthcare Executives·2026
Same journal

Leadership by Design: Building Physician Leadership Skills Across the Professional Lifespan.

Journal of healthcare management / American College of Healthcare Executives·2026
Same journal

Richard J. Pollack, President and CEO, American Hospital Association.

Journal of healthcare management / American College of Healthcare Executives·2026
See all related articles

Physician care and staff care significantly impact patient satisfaction in primary healthcare, more than access. Patients prioritize effective treatment indicators over bedside manner, valuing staff compassion and prompt service.

Area of Science:

  • Health Services Research
  • Patient Experience Studies

Background:

  • Patient satisfaction is a key metric in primary healthcare.
  • Understanding factors influencing satisfaction is crucial for service improvement.

Purpose of the Study:

  • To identify key attributes (access, staff care, physician care) affecting patient satisfaction.
  • To determine specific aspects within these attributes that most influence patient response.

Main Methods:

  • Survey questionnaire with random sampling of 8,465 participants.
  • Multiple regression analysis controlling for age, gender, and race.
  • Examination of questionnaire psychometric properties for reliability and validity.

Main Results:

  • Physician care was the most influential attribute, followed by staff care; access had less impact.

Related Experiment Videos

  • Patients prioritized indicators of correct diagnosis and treatment over bedside manner.
  • Willingness, compassion, and promptness in staff care were highly valued.
  • Caring interaction with appointment personnel was key for access.

    • Conclusions:

    • Healthcare managers should focus on enhancing physician care and staff interactions.
    • Improving diagnostic and treatment communication and staff responsiveness can boost patient satisfaction.
    • Targeted improvements in appointment personnel interactions are also recommended.