Improving outpatient health care quality: understanding the quality dimensions
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Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Keith F Ward1, Erik Rolland, Raymond A Patterson
1Department of Management, Boise State University, ID, USA. kward@boisestate.edu
Abstract:
Based on literature review, we derive a set of dimensions that influence patient-perceived health care quality. Utilizing outpatient survey data from 222 different physicians, we identified six underlying quality factors and classified them according to the derived dimensions. These quality factors explain approximately 51 percent of the variation in overall patient-perceived health care quality.
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