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Patient satisfaction under managed care.

Daniel Simonet1

  • 1Nanyang Business School, Nanyang Technological University, Singapore.

International Journal of Health Care Quality Assurance Incorporating Leadership in Health Services
|December 13, 2005
PubMed
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Patient satisfaction with health maintenance organizations (HMOs) is often impacted by limited provider choice. Understanding patient awareness of satisfaction surveys is crucial for informed healthcare seeking.

Area of Science:

  • Health Services Research
  • Managed Care Policy

Background:

  • Health maintenance organizations (HMOs) in the USA aim to control healthcare costs.
  • Patient concerns exist regarding quality of care and access limitations under HMOs.

Observation:

  • This review examines patient satisfaction within managed care, specifically focusing on HMOs.
  • It analyzes the historical context of managed care in the US and its impact on patient satisfaction across different demographics.

Findings:

  • A significant factor in patient dissatisfaction is the lack of provider choice.
  • Patient protection laws are essential to prevent potential abuses within these systems.

Implications:

  • Patients often struggle to effectively utilize available information when selecting healthcare providers.

Related Experiment Videos

  • Increased patient awareness of satisfaction surveys can empower informed healthcare decisions.