Making performance reports work: it's a matter of common sense

In the paper Making Performance Reports Work by Brown, Bhimani and MacLeod, the authors based their assessment of existing pubic performance reports on the Knowledge, Attitudes and Behaviour (KAB) model, with the addition of performance or actual healthcare outcomes to assess overall impact on the delivery system (i.e., the KAB+performance model). In short, the authors logically conclude that public performance reports about the healthcare delivery system are not effective unless patients ultimately use them, and/or unless providers improve their performance because of them.