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An interactive voice response program to reduce drinking relapse: a feasibility study.

James C Mundt1, Heidi K Moore, Pamela Bean

  • 1Healthcare Technology Systems, Inc. Madison, WI, USA. jmundt@healtechsys.com

Journal of Substance Abuse Treatment
|December 27, 2005
PubMed
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This study explored using automated interactive voice response (IVR) systems for monitoring patients after alcohol dependence treatment. The technology proved feasible for post-treatment follow-up, potentially reducing relapse rates.

Area of Science:

  • Addiction Medicine
  • Health Informatics
  • Psychiatry

Background:

  • Substance abuse treatment often results in patient relapse, necessitating intensive aftercare.
  • Efficient patient monitoring and follow-up are crucial for improving treatment outcomes.
  • Current follow-up methods may not be sufficient for preventing relapse in alcohol-dependent individuals.

Purpose of the Study:

  • To evaluate the feasibility of a computer-automated interactive voice response (IVR) system for monitoring patients post-residential treatment.
  • To assess the potential of IVR technology in reducing relapse rates among individuals with alcohol dependence.
  • To explore the utility of IVR systems in providing individualized feedback to patients.

Main Methods:

  • A pilot study involving 60 participants with alcohol dependence randomized into three groups: daily IVR reporting with follow-up, daily IVR reporting without follow-up, and a control group.

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  • Participants were monitored using an automated IVR system for daily reporting.
  • Data on drinking behavior, social adjustment, and consequences were collected at 30, 90, and 180 days post-discharge.

    • Main Results:

    • The study demonstrated the feasibility of implementing an automated IVR system for patient monitoring after residential treatment.
    • Preliminary findings suggest IVR technology is a viable tool for managing patients with alcohol dependence.
    • The system offers potential for delivering tailored feedback to support patient recovery.

    Conclusions:

    • Automated interactive voice response (IVR) technology is a feasible method for monitoring patients after substance abuse treatment.
    • Further research and development of IVR systems are warranted to enhance their effectiveness in relapse prevention.
    • IVR systems present a promising avenue for improving patient care and outcomes in addiction treatment.