Job turnover intentions among Certified Pharmacy Technicians

Area of Science:

• Pharmacy Practice
• Workforce Studies
• Organizational Behavior

Background:

• Certified Pharmacy Technicians (CPhTs) are crucial to pharmacy operations.
• Understanding CPhT job withdrawal intentions is vital for workforce stability.
• Limited data exists on factors influencing CPhT retention and turnover.

Purpose of the Study:

• To investigate the job withdrawal intentions of a national sample of Certified Pharmacy Technicians (CPhTs).
• To identify key factors associated with CPhTs' intentions to remain with or leave their current employer.
• To explore the relationship between quality of worklife and practice environment variables and CPhT employment intentions.

Main Methods:

• A cross-sectional descriptive study was conducted.
• A random sample of 3,200 CPhTs was surveyed via mail.
• Logistic regression analysis was used to examine predictors of job withdrawal intentions.

Main Results:

• Approximately 80% of CPhTs intended to remain with their current employer for the next 12 months.
• Reasons for staying included coworker relationships, benefits, and work schedules.
• Factors influencing intentions to leave were poor salary, lack of advancement, and understaffing.
• Higher pay, employer support, tenure, and organizational commitment were associated with intention to remain.

Conclusions:

• Perceptions of the employing organization significantly influence CPhT employment intentions.
• Organizational commitment acts as a mediator between work environment factors and retention.
• Findings offer insights for pharmacy organizations to improve CPhT retention strategies.