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Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
[Perspectives in evaluating quality of home care]
Chii-Jun Chiou1, Yuan-Shie Hwang
1Graduate Institute of Nursing, Kaohsiung Medical University. cjchiou@kmu.edu.tw
Abstract:
When evaluating home care quality, one must include the patients, the carer and the family as a whole. The goal of service provision should be holistic care. This paper raises new perspectives, using the "structure," "process," and "outcome," of Donabedian evaluation theory as a vertical axis, and the key elements of quality--the subjective and the objective--as the horizontal axis. Evaluation should also emphasize a democratic approach and appraisal of the process of delivery of services.
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