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[A very difficult question: a qualitative research from the nurses' perspective]
Marco Lunardelli1, Marta Quartieri Bollani, Egidio A Moja
1Cattedra di Psicologia Medica II, Facoltà di Medicina e Chirurgia, Università degli Studi di Milano.
Assistenza Infermieristica E Ricerca : AIR
|January 27, 2006
Summary
Nurses perceive difficult patient questions as stemming from content, context, and the nurse's reaction, often linked to the emotional-relational aspects of communication and a lack of emotion management training.
Area of Science:
- Nursing
- Communication Studies
- Qualitative Research
Context:
- Limited existing research on nurses' perceptions of difficult patient questions.
- Pilot study employing a qualitative methodology.
Purpose:
- To identify and understand nurses' perceptions of what constitutes a difficult question from a patient.
- To explore the factors contributing to communication challenges in nursing.
Summary:
- Fifty-one nurses described difficult patient questions from their experience.
- Analysis revealed three core themes: question characteristics, post-question nurse reactions, and the interplay of patient-professional roles.
- The emotional-relational dimension of communication and inadequate emotion management training were identified as key factors.
Impact:
- Highlights the crucial role of emotional-relational dynamics in nurse-patient communication.
- Suggests a need for enhanced education in managing emotions within communication for nurses.
- Provides foundational insights for future research on communication difficulties in healthcare settings.