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Implementation of a touch-screen new patient registration system: a case study.
Deena J Chisolm1, Robynn R Young, Ann Scheck McAlearney
1Department of Pediatrics, College of Medicine and Public Health, The Ohio State University, Columbus Children's Research Institute, 700 Children's Drive, Room J1414, Columbus, OH 43205, USA. chisolmd@ccri.net
The Journal of Medical Practice Management : MPM
|February 14, 2006
Summary
A new touch-screen patient data system improved efficiency in behavioral healthcare. Patients and staff found the digital intake system easy to use and were highly satisfied.
Area of Science:
- Health Informatics
- Digital Health
- Patient Engagement
Background:
- Healthcare providers are exploring technology to enhance operational efficiency.
- Patient intake processes often involve significant administrative workload.
Purpose of the Study:
- To evaluate the implementation of a touch-screen patient-entered data system for new patient intake.
- To assess user experience and satisfaction with the digital system in a behavioral healthcare setting.
Main Methods:
- A touch-screen patient-entered data system was implemented for new patient intake paperwork.
- User satisfaction and ease of use were assessed among patients and staff.
Main Results:
- The touch-screen system was found to be easy to use by both patients and staff.
- High levels of satisfaction were reported by users across varying computer experience levels.
Conclusions:
- Touch-screen patient-entered data systems are a viable and satisfactory method for streamlining intake in behavioral healthcare.
- Digital intake solutions can enhance efficiency and user experience in community-based clinics.