Measures of organizational effectiveness of Canadian national sport organizations

This study of national sport organizations (NSOs) investigated the interrelationships among (a) administrators' perceptions of the effectiveness of the processes of organization, decision making, and personnel relations; (b) administrators' job satisfaction; and (c) Sport Canada ratings of NSOs in high performance, domestic sport, and combined categories. The subjects, 153 volunteer and 84 professional administrators of the 51 NSOs in Ottawa, were grouped on the basis of work status (volunteer/professional) and Olympic status (Olympic/non-Olympic). The four subgroups did not differ in levels of job satisfaction. Volunteer administrators viewed their respective NSO's processes more favourably than did the professional administrators. Higher ratings of decision making and personnel relations related positively to higher levels of job satisfaction. There was minimal association between Sport Canada ratings and administrators' job satisfaction or their perceptions of process effectiveness.