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Published on: August 1, 2019
Using the internet to enhance physician-patient communication
J Sybil Biermann1, Gregory J Golladay, Richard N Peterson
1Department of Orthopaedic Surgery, University of Michigan Medical Center, Ann Arbor, USA.
Patients increasingly use the internet for musculoskeletal issues, prompting orthopaedic surgeons to offer online resources. Electronic communication can enhance patient education and physician interaction, but requires managing risks.
Area of Science:
- Orthopaedic Surgery
- Health Informatics
- Patient Education
Background:
- Growing patient use of the internet for musculoskeletal conditions.
- Demand for web-based resources and electronic communication from patients.
- Potential for online information to supplement traditional physician-patient interactions.
Purpose of the Study:
- To assess the impact of internet use on orthopaedic surgeons.
- To explore the benefits and challenges of web-based resources and electronic communication.
- To guide orthopaedic surgeons in integrating online tools into practice.
Main Methods:
- Literature review on internet use in orthopaedics.
- Analysis of patient-physician electronic communication trends.
- Discussion of advantages, disadvantages, and best practices for online resources.
Main Results:
- Patients actively research musculoskeletal conditions online.
- Online resources offer readily available, broad information for basic patient knowledge.
- Electronic communication, like email, can enhance patient-physician interaction and address concerns.
Conclusions:
- Orthopaedic surgeons must adapt to increased internet use by patients.
- Web-based resources and electronic communication offer significant benefits for patient education.
- Practices must address legal, confidentiality, and management challenges of digital tools.
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