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Updated: Aug 10, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
A nurse-driven system for improving patient quality outcomes
Kathie Johnson1, David Hallsey, Rita L Meredith
1Forsyth Medical Center, 3333 Silas Creek Parkway, Winston-Salem, NC 27103, USA. kajohnson@novanthealth.org
Abstract:
Improvements in nursing care are dependent on key decision makers receiving ongoing and reliable information about outcomes as well as the support of clinical care providers in making change. This article describes the work of one hospital to develop a reporting tool and provides examples of how timely and appropriate reporting of data, combined with a staff-driven improvement process, has resulted in positive nursing and patient outcomes. Recommendations for future improvements in the system and applications to other hospitals are provided.
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