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Model testing: examining parent satisfaction.

Janis E Gerkensmeyer1, Joan K Austin, Theodore K Miller

  • 1School of Nursing, Indiana University, Indianapolis, IN, USA.

Archives of Psychiatric Nursing
|March 22, 2006
PubMed
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Parent satisfaction with children's mental health services is predicted by met expectations and desires. Understanding these social-psychological factors improves service quality for families.

Area of Science:

  • Child and Adolescent Psychiatry
  • Health Services Research
  • Social Psychology

Background:

  • Parent satisfaction is crucial for treatment adherence and outcomes in pediatric mental health.
  • Identifying key determinants of satisfaction can guide service improvement efforts.

Purpose of the Study:

  • To test a predictive model of social-psychological factors influencing parent satisfaction with child mental health services.
  • To examine the roles of parent characteristics, situation definition, service desires, and expectations.

Main Methods:

  • Structural equation modeling was used to analyze data from 120 parents of children (ages 3-18) in treatment programs.
  • The model incorporated concepts such as parent characteristics, expectations, and service desires.

Related Experiment Videos

Main Results:

  • The proposed model showed a good fit with minor adjustments.
  • Met expectations emerged as the strongest predictor of parent satisfaction.
  • Including 'desire' concepts was essential for achieving an acceptable model fit.

Conclusions:

  • Parental expectations and desires significantly influence satisfaction with child mental health services.
  • The findings underscore the importance of aligning services with parental expectations and desires for improved outcomes.