25 ways your employees can be goodwill ambassadors for your medical practice

Most medical practice employees want their patients' experiences to be very positive. This article suggests 25 specific, easy, and no- or low-cost strategies every staff member can use to roll out the red carpet for patients. It provides several easy-to-implement techniques for remembering and using personal information about patients to demonstrate that you and your staff care about them. This article also suggests a number of finesse strategies that will make every office visitor feel like a VIP. It offers specific do's and don'ts about being courteous to patients. It also offers several tips your staff can use to become goodwill ambassadors for your practice in your community and for going the extra mile for your patients. Finally, this article offers a step-by-step procedure your staff can use to shake hands professionally with every one of your patients.