[Experience in cross training within the context if integration of patient care team services in southeast Montreal]

Improved functioning in the mental health resource network can be guided by cross training procedures involving exchanges of clinical personnel. In 2003, Douglas Hospital along with the Centres locaux de services communautaires (CLSCs) and community organizations in southwest Montreal conducted a pilot project on training exchanges involving 14 clinical teams and 21 workers. Analysis of self-administered questionnaires as well as content analysis of a focus group revealed a very high degree of satisfaction with the project. However, differences of opinion were noted regarding the content and orientation of the training and ways to ensure client confidentiality. The very strong demand for participation in the training courses offered, as well as the high level of satisfaction on the part of participants, testifies to the relevance of new series of personnel rotations. These rotations could be broadened so as to improve the continuity of services offered to people who have concomitant diagnoses of mental health and drug addiction problems.