Factors associated with the pharmacist counselling without dispensing

To describe the pharmacist counselling without dispensing and to analysed the characteristics of pharmacies and pharmacists that provide this type of counselling, and the characteristics of customers that receive it to a greater extent.

We carried out a cohort study on a sample of 166 pharmacists in North West Spain. Different characteristics of pharmacists and clients and other variables related to counselling were measured (who initiates the consultation; type of consultation; whether or not the patient consulted with a doctor previously and who is the receptor of the counselling) were included in the models as independent variables. Pharmacist Counselling without dispensing (PhCwD) were included as dependent variable. We constructed logistic regression models.

The response rate to the first questionnaire was 98.8% and the participation rate in the follow-up was 60%. Out of 7010 registered pharmacist counselling, 6034 were included in the final analysis (86.1%). The proportion of PhCwD is 26.3% (95%IC: 25.2-27.4).

Our results show the number of working hours of the pharmacist and the amount of customers are associated with PhCwD. So working hours and amount customers should be reduced. Other factor that should be taken into account is the fact that pharmacists with less experience should give less counsels. Thus during the university period pharmacist counselling should be studied. Finally, our results show that an important proportion of counselling is given regardless the dispensation process, and this should be taken into account when defining the pharmacists remuneration system.