Related Experiment Videos
Analysis of a practice management computer software program for owner compliance with recall reminders
Vicki J Adams1, Cheryl L Waldner, John R Campbell
1Department of Large Animal Clinical Sciences, Western College of Veterinary Medicine, University of Saskatchewan, Saskatoon, SK S7N 5B4, Canada. vicki.adams@aht.org.uk
Summary
Veterinary clients comply less with vaccination reminders than other recall notices. Practices should promote preventive care, like wellness exams and dental procedures, for better compliance.
Area of Science:
- Veterinary Medicine
- Animal Health Management
- Client Compliance Studies
Background:
- Computer-generated reminders are common in veterinary practices.
- Client compliance with veterinary recall notices varies significantly.
- Understanding factors influencing client response is crucial for effective practice management.
Purpose of the Study:
- To assess client compliance with computer-generated veterinary reminders.
- To identify factors influencing owner response to recall notices.
- To inform strategies for improving client engagement in preventive care.
Main Methods:
- Analysis of client response data to various recall codes.
- Comparison of compliance rates for vaccination reminders versus other services.
- Review of practice management systems for reminder implementation.
Main Results:
- Client response to vaccination reminders was approximately three times lower than for other recall codes (dental, lab tests, examinations, neutering).
- This indicates a lower perceived urgency or importance for routine vaccinations compared to other services.
- Current reminder systems may not be optimally effective for driving vaccination compliance.
Conclusions:
- Veterinary practices should shift focus from annual vaccination reminders to promoting comprehensive preventive services.
- Emphasis on annual wellness examinations, screening laboratory tests, and dental procedures can enhance client compliance.
- Implementing robust computer systems to support preventive care marketing is key to maximizing overall compliance.