Related Experiment Video
Updated: Aug 9, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Improving services by holding hands, not pointing fingers
Sharon Raggio1, Sonia Jackson, Matthew Sullivan
1Pikes Peak Integrated Solutions, USA. raggio0306@behavioral.net
Abstract:
Imagine a community with a social detox center decreasing its number of beds, along with facing gaps in linkages from detox to outpatient treatment because of funding cuts. This results in overcrowded and misused emergency rooms filled with intoxicated people, and patients leave before being seen. Law-enforcement needs increase to respond to inebriatedpeople on the streets. Community agencies become increasingly frustrated and mistrustful of each other. The community essentially is in crisis because of substance abuse issues.
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