[Patient satisfaction with nursing care: a comparison between two hospitals]

Area of Science:

• Nursing Care
• Patient Experience
• Healthcare Management

Background:

• Patient satisfaction is a critical indicator of healthcare quality.
• Measuring patient satisfaction provides insights into nursing care effectiveness.
• Understanding satisfaction drivers can improve patient outcomes.

Purpose of the Study:

• To measure and compare patient satisfaction with nursing care in two São Paulo hospitals.
• To identify differences in satisfaction levels based on study variables.
• To analyze patient perceptions of nursing care quality.

Main Methods:

• Descriptive study design.
• Utilized the Patient Satisfaction Instrument (translated and validated in Brazil).
• Sample: 211 patients (128 from Hospital A, 83 from Hospital B); data analyzed using SAS.

Main Results:

• Overall high patient satisfaction reported across both hospitals.
• Highest satisfaction scores were associated with nursing 'Confidence' and 'Professional' domains.
• Patients in Hospital A reported significantly higher satisfaction than those in Hospital B.
• In Hospital B, patients under 60 years old showed higher satisfaction compared to older patients.

Conclusions:

• Nursing care in the studied São Paulo hospitals generally meets high patient satisfaction standards.
• Hospital A demonstrates superior patient satisfaction with nursing care compared to Hospital B.
• Age is a significant factor influencing patient satisfaction in specific hospital contexts.