Related Experiment Video
Updated: Aug 8, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Transforming emergency medicine through narrative: qualitative action research at a community hospital
Eric M Eisenberg1, Jay Baglia, Joan E Pynes
1Department of Communication, University of South Florida, Tampa, FL 33620, USA. eisenber@cas.usf.edu
Abstract:
Emergency departments struggle daily to save lives in an environment characterized by staff shortages, limited resources, and an expanding patient population. This qualitative action research study focused on the nature of communication in an urban emergency room (ER) and the organizing practices employed by staff to cope with these environmental changes, highlighting disconnects between current practices and traditional models of emergent care. A narrative description of the ER culture served as an impetus for practical improvements at this site, providing staff with both a unique perspective and a useful tool for improving their emergency care practices.
Related Concept Videos
Ethical Dilemmas II
Methods of Documentation VI: Case Management Model
For example, a patient with a chronic illness...
Methods of Documentation VII: EMR
Introduction to Documentation and Reporting
Nursing documentation records essential information and details regarding a patient's care and treatment in written or electronic form. It is a critical aspect of nursing practice that involves documenting assessments, interventions, outcomes, and other relevant details about a patient's health status.
Documentation maps the patient's health journey by creating a comprehensive and precise...
Methods of Documentation II: POMR
Patient-centered Care
