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Measuring community-based case management performance: strategies for evaluation.

Julie C Jacobson Vann1

  • 1AccessCare, Morrisville, North Carolina 27560, USA. jvann@ncaccesscare.org

Lippincott'S Case Management : Managing the Process of Patient Care
|June 2, 2006
PubMed
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Evaluating case management for pediatric Medicaid recipients requires a flexible, multimodal strategy. This approach addresses varied services and settings, ensuring effective program assessment and improvement.

Area of Science:

  • Health Services Research
  • Program Evaluation
  • Pediatric Healthcare

Background:

  • Case management services exhibit significant variability in implementation intensity, settings, and personnel training.
  • The individualized nature of patient care and diverse professional backgrounds present challenges for consistent evaluation.
  • Effective ongoing evaluation is crucial for optimizing case management services.

Purpose of the Study:

  • To describe a multimodal evaluation planning strategy for case management services.
  • To apply this strategy to pediatric Medicaid recipients in an enhanced primary care setting.
  • To provide a framework applicable to diverse case management programs.

Main Methods:

  • The evaluation planning involved describing the program, identifying barriers, and defining questions.

Related Experiment Videos

  • Data needs, sources, and evaluation methods were systematically outlined.
  • A combination of case studies, monitoring, surveys, and trend analysis was employed.

    • Main Results:

    • A structured, multimodal evaluation plan was developed for pediatric case management.
    • The plan incorporated diverse data collection and analysis methods.
    • The strategy addressed the complexities of varied case management delivery.

    Conclusions:

    • The described multimodal evaluation planning strategy is adaptable to various case management programs.
    • This approach facilitates successful ongoing evaluation of complex services.
    • Effective evaluation planning is essential for quality improvement in case management.