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Human factors of complex sociotechnical systems
1Department of Industrial and Systems Engineering, Center for Quality and Productivity Improvement, University of Wisconsin-Madison, 610 Walnut Street 575 WARF, 53726, USA. carayon@engr.wisc.edu
Applied Ergonomics
|June 8, 2006
Summary
Designing sociotechnical systems for global collaboration requires integrating human factors and ergonomics (HFE) with other disciplines. Continuous adaptation with users and customers is crucial for system quality and safety.
Area of Science:
- Sociotechnical Systems Design
- Human Factors and Ergonomics (HFE)
Background:
- Modern products/services increasingly involve cross-boundary collaboration (organizational, geographical, cultural, temporal).
- This necessitates expanding the scope of system design considerations within Human Factors and Ergonomics (HFE).
Purpose of the Study:
- To explore the implications of boundary-spanning work for sociotechnical system design.
- To highlight the need for interdisciplinary integration and user collaboration in HFE.
Main Methods:
- Drawing upon research in healthcare, patient safety, and computer security domains.
- Analyzing the co-production role of customers and workers in system development and quality.
Main Results:
- Sociotechnical system design must integrate diverse HFE sub-disciplines and external expertise.
- Customer and worker collaboration is vital for system design, implementation, and continuous improvement.
Conclusions:
- Effective design of sociotechnical systems demands enhanced interdisciplinary collaboration and user engagement.
- Adapting systems with users is key to ensuring quality and safety in complex, boundary-spanning work environments.
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