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A framework for clinical communication supporting healthcare delivery
Jim Jirjis1, Jacob B Weiss, Dario Giuse
1Department of Internal Medicine, Vanderbilt University School of Medicine, Nashville, TN, USA.
Clinical communication tools are lacking in electronic health records. This study presents a framework and implementation experiences for managing and documenting diverse clinical communications to improve healthcare delivery.
Area of Science:
- Health Informatics
- Clinical Communication Studies
- Healthcare Management
Background:
- Clinical communication is essential for healthcare delivery but is time-consuming.
- Current electronic health record systems lack adequate tools to support clinical communications.
- Inefficient communication can negatively impact patient care and outcomes.
Purpose of the Study:
- To propose a framework for managing and documenting clinical communications.
- To describe the implementation of tools supporting clinical communications within an electronic health record system.
- To categorize different types of clinical communications.
Main Methods:
- Development of a conceptual framework for clinical communication.
- Implementation of new tools within an existing electronic health record system.
- Documentation and analysis of various clinical communication scenarios.
Main Results:
- A framework for clinical communications was successfully developed and implemented.
- Tools were integrated into the electronic health record system to manage and document communications.
- Different categories of clinical communications were identified and addressed.
Conclusions:
- Implementing a structured framework and tools can enhance clinical communication management.
- Addressing diverse communication needs (patient-provider, inter-team, inter-institution) is crucial.
- Improved documentation of clinical communications can support evidence-based care delivery.
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