Foundations of a healthcare knowledge management application system

Area of Science:

• Knowledge Management
• Organizational Strategy
• Information Science

Background:

• Traditional knowledge management (KM) literature often advocates for distinct personalization or codification strategies.
• Mixing these strategies is frequently advised against in existing KM frameworks.
• This creates a dichotomy that may not serve complex organizational needs.

Purpose of the Study:

• To propose a comprehensive, multi-dimensional knowledge management strategy.
• To reconcile the need for both codified, evidence-based solutions and personalized care within organizations.
• To challenge the conventional dichotomy of KM strategies.

Main Methods:

• Conceptual analysis of existing knowledge management literature.
• Development of a three-dimensional framework for knowledge strategy.
• The dimensions include knowledge type (explicit-tacit), focus (information-learning), and organization (digital-social).

Main Results:

• A broad KM strategy is necessary, integrating personalization and codification.
• This strategy is conceptualized across three dimensions: knowledge type, focus, and organization.
• This integrated approach allows for simultaneous provision of evidence-based solutions and personalized care.

Conclusions:

• Organizations should adopt a broad, multi-dimensional knowledge management strategy.
• This strategy effectively integrates explicit and tacit knowledge, information and learning, and digital and social organization.
• A holistic KM approach is essential for delivering both standardized and individualized services.