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Parent questionnaires: are they effective for auditing services?

Erica Pritchard1, Elizabeth Howard

  • 1Royal Liverpool Childrenś NHS Trust, Alder Hey.

Paediatric Nursing
|June 21, 2006
PubMed

Insights

Parent feedback on children

Area of Science:

  • Pediatric Surgery
  • Healthcare Quality Improvement
  • Patient Experience

Background:

  • Evaluating inpatient services is crucial for enhancing pediatric surgical care.
  • Parental involvement provides valuable insights into ward operations and patient well-being.

Purpose of the Study:

  • To maximize parental engagement in assessing services for children on a surgical ward.
  • To gather data for improving patient care, facilities, and the clinical environment.

Main Methods:

  • A questionnaire was administered to parents of pediatric surgical inpatients before discharge.
  • 180 questionnaires were distributed over nine months, with 100 returned for analysis.
  • The survey covered nursing and medical care, ward environment, play facilities, and parent amenities.

Main Results:

  • Most parents were satisfied with nursing care and felt involved in their child's treatment.
  • Dissatisfaction was noted regarding ward noise levels, though many requested more televisions.
  • Positive feedback highlighted areas of good practice within the ward.

Conclusions:

  • Parental feedback effectively identified areas for improvement on the children's surgical ward.
  • Implemented changes include the introduction of a 'quiet time' policy.
  • The study successfully highlighted both challenges and strengths in pediatric inpatient care.
Abstract

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