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User interpretations of future information system use: a snapshot with technological frames.

Helena Karsten1, Aija Laine

  • 1Health and Medical Informatics Institute, Turku Centre for Computer Science, 20014 University of Turku, Finland. eija.karsten@utu.fi

International Journal of Medical Informatics
|June 27, 2006
PubMed
Summary

Hospital information systems (IS) implementation requires understanding user perspectives. Analyzing technological frames, influenced by roles and attitudes, is key for successful integration of new patient data management systems.

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Area of Science:

  • Health Informatics
  • Organizational Behavior
  • Information Systems Implementation

Background:

  • Integrated information systems (IS) significantly alter hospital work, affecting practices, responsibilities, and professional identities.
  • Successful IS implementation necessitates understanding how future users interpret and perceive these changes.

Purpose of the Study:

  • To analyze the interpretation processes of hospital personnel regarding new information systems, conceptualized as technological frames.
  • To identify the main influences shaping these pre-implementation frames.

Main Methods:

  • Conducted 24 interviews with hospital personnel before IS implementation.
  • Analyzed interview data to discern pre-implementation technological frames.

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Main Results:

  • Key influences on user frames included work role, knowledge of the new system, and attitudes toward existing systems.
  • Social context significantly impacted user interpretation processes.
  • Technological frames appeared congruent within specific user groups.

Conclusions:

  • Understanding user-based technological frames is crucial for managing the organizational impact of integrated information systems.
  • While inter-group frame incongruence was observed, it did not impede initial implementation.
  • Future research should explore strategies for managing frame incongruence in IS projects.