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Patients' complaints about doctors in surgical training
1Colorectal Unit, Department of Surgery, Christchurch Hospital, Christchurch.
The New Zealand Medical Journal
|June 30, 2006
Summary
Patient complaints significantly impact general surgery trainees, causing emotional distress and affecting doctor-patient relationships. Support systems are crucial for trainees navigating these challenging experiences.
Area of Science:
- Medical Education
- Surgical Training
- Patient Safety
Background:
- Patient complaints offer valuable insights but are often poorly received by medical staff.
- Limited research exists on the impact of complaints on junior medical staff and surgical trainees in New Zealand.
Purpose of the Study:
- To assess the impact of patient complaints on general surgery trainees in New Zealand.
- To understand the emotional and professional consequences of complaints on surgical trainees.
Main Methods:
- A questionnaire was distributed to advanced general surgical trainees in New Zealand.
- The survey included sections on background, professional life, family life, and personal health.
- A Likert scale was used to measure responses.
Main Results:
- 60% of trainees reported receiving at least one major complaint.
- No trainees felt complaints improved their surgical training.
- Complaints led to defensive practice (86%), negative perceptions of doctor-patient relationships (38%), decreased training enjoyment (67%), and emotional distress (78%).
Conclusions:
- Trainees find patient complaints difficult to manage, experiencing emotional costs and potential damage to future doctor-patient relationships.
- There is a significant need for support and guidance for trainee doctors facing complaints.
- Addressing the emotional impact of complaints is vital for trainee well-being and professional development.
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