Consumerism's sea change: how it will affect your company in the coming years

Consumerism and care management are the cost-containment strategies most employers say they will focus on over the next five years. This article reviews the growth of these strategies and the different ways employers have implemented them. The author then delineates the ten key ways that consumerism may affect companies over the next five- to ten-year time period, as these strategies continue to move health benefits toward greater transparency, flexibility and accountability.