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Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Creating a code of conduct to enable organizational change
Jo-Anne Marr1, Gail Sanders, Ann Neil
1Toronto Medical Laboratories, Toronto, Ontario.
Summary
This study outlines a change management strategy for a large laboratory facing environmental shifts. It details a plan to foster a collaborative workplace, enhancing efficiency and employee growth.
Area of Science:
- Clinical Laboratory Management
- Organizational Change
- Healthcare Administration
Background:
- Large, multi-site laboratories face significant challenges during major environmental changes.
- Effective change management is crucial for maintaining operational efficiency and employee morale.
- Previous strategies may not adequately address the complexities of clinical laboratory transitions.
Purpose of the Study:
- To present a comprehensive change management strategy for a large, multi-site clinical laboratory.
- To detail the elements involved in planning and implementing organizational change.
- To analyze the outcomes, challenges, and successes of the implemented strategy.
Main Methods:
- Development of a multi-year strategic and tactical plan.
- Utilizing an organization-wide employee satisfaction survey and an environmental survey.
- Incorporating business needs and internal/external pressures into the strategy.
Main Results:
- Successful implementation of a collaborative, team-oriented, and respectful work environment.
- Creation of a vibrant workplace focused on individual growth and business efficiency.
- Effective dissemination of information and engagement of staff throughout the process.
Conclusions:
- A well-defined change management strategy is essential for navigating environmental shifts in clinical laboratories.
- Addressing staff needs, clarifying roles, and fostering career development are key to successful change.
- Continuous review of deficiencies is vital for sustained efficiency and productivity.
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