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Health sciences librarians' reference services during a disaster: more than collection protection.

Michelynn McKnight1

  • 1Louisiana State University School of Library and Information Science, 269 Coates Hall, Baton Rouge, LA 70803, USA. mmck@lsu.edu

Medical Reference Services Quarterly
|August 9, 2006
PubMed
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During disasters, professional information services are crucial. Proactive analysis of information needs can guide effective disaster information services, potentially leading to best practice guidelines.

Area of Science:

  • Information Science
  • Disaster Management
  • Library and Information Services

Background:

  • Professional information services are vital during community-wide disasters.
  • Existing literature focuses on collection protection, with limited guidance on reference and information services during emergencies.
  • Hurricane Katrina highlighted the need for robust disaster information services.

Purpose of the Study:

  • To demonstrate the value of proactive and innovative information services during disasters.
  • To explore the application of professional information needs analysis skills in disaster contexts.
  • To identify potential areas for developing best practice guidelines for disaster information services.

Main Methods:

  • Analysis of four case studies from South Louisiana following Hurricane Katrina in September 2005.

Related Experiment Videos

  • Examination of the planning and provision of reference and information services during a major disaster.
  • Qualitative assessment of information needs and service delivery.
  • Main Results:

    • Proactive and innovative information services, informed by needs analysis, proved valuable.
    • The case studies illustrated the critical role of information professionals in disaster response.
    • Effective information services require a focus on user needs, even in crisis situations.

    Conclusions:

    • Further study of disaster information service cases can inform best practice development.
    • Developing guidelines for disaster information services is essential for future preparedness.
    • Information needs analysis is a key skill for effective disaster information provision.