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Updated: Aug 6, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
[The movement for quality in healthcare and nursing services]
Maria D'Innocenzo1, Nilce Piva Adami, Isabel Cristina Kowal Olm Cunha
1Departamento de Enfermagem, UNIFESP. innocenzo@denf.epm.br
Abstract:
Literature review about quality in healthcare and nursing services. It describes the trajectory of a worldwide movement toward quality and its insertion in the health services, based on the theoretical referential of Donabedian, approaching nursing care systematization as a basis for the quality that is delivered to the users.
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