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How to keep A players productive.

Steven Berglas1

  • 1Department of Psychiatry, Harvard Medical School, USA. drb@berglas.com

Harvard Business Review
|September 14, 2006
PubMed
Summary

High-achieving employees, or A players, often have an unconscious need for recognition. Managers must provide authentic praise and support to prevent burnout and enhance performance.

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Area of Science:

  • Organizational Psychology
  • Human Resources Management

Background:

  • High-performing employees, termed 'A players,' are crucial for organizational success.
  • Despite high compensation and stimulating roles, some A players feel underappreciated, leading to attrition.
  • The need for recognition in A players can stem from underlying self-esteem issues.

Purpose of the Study:

  • To explore the psychological drivers behind A player motivation and retention.
  • To provide strategies for managers to effectively support and retain top talent.
  • To understand the consequences of unmet recognition needs for both employees and organizations.

Main Methods:

  • The abstract draws on the author's expertise as an executive coach and former Harvard Medical School faculty.
  • It analyzes common workplace dynamics and psychological factors influencing employee performance.
  • Case examples illustrate the challenges of managing high achievers.

Main Results:

  • A players often possess an unconscious need for validation and appreciation.
  • Failure to manage this need can lead to burnout, decreased productivity, and employee turnover.
  • Even less challenging roles may be accepted if recognition needs are met.

Conclusions:

  • Managers must proactively address A players' need for recognition through authentic praise and support.
  • Strategies include setting boundaries and fostering positive team dynamics.
  • Effective management of A players' psychological needs is vital for sustained high performance and organizational health.

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