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Related Experiment Videos

Development of the client-centred care questionnaire.

Luc de Witte1, Tineke Schoot, Ireen Proot

  • 1Zuyd University, Centre of Expertise on Autonomy and Participation, Heerlen, The Netherlands. lp.dewitte@irv.nl

Journal of Advanced Nursing
|September 16, 2006
PubMed
Summary

A new Client-Centred Care Questionnaire was developed to assess home nursing care from the patient

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Area of Science:

  • Nursing
  • Healthcare Quality
  • Patient Experience

Background:

  • Client-centred care is a key focus in modern healthcare.
  • Existing measurement tools for client-centredness from a patient perspective are limited.
  • A validated instrument is needed to evaluate client-centred home nursing care.

Purpose of the Study:

  • To develop and test the Client-Centred Care Questionnaire (CCCQ).
  • To evaluate the client-centredness of professional home nursing care.
  • To provide a client perspective measurement instrument for home care services.

Main Methods:

  • Qualitative study to identify client perspectives on home nursing care.
  • Development of 15 questionnaire items based on client-identified aspects.
  • Pilot testing with 107 home care clients with chronic diseases.

Main Results:

  • The Client-Centred Care Questionnaire demonstrated strong internal consistency (Cronbach's alpha = 0.94).
  • Principal components analysis confirmed a single-dimension structure with strong factor loadings.
  • Clients were most critical of care organization and practical arrangements; significant differences were found between organizations.

Conclusions:

  • The pilot study results for the Client-Centred Care Questionnaire are promising.
  • The questionnaire shows potential for differentiating perceptions of client-centredness.
  • Further testing is required to establish the full validity of the instrument.

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