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Updated: Jul 19, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Case management and quality: have we reached a tipping point?
1Milliman Care Guidelines, Seattle, Washington, USA.
Abstract:
In The Tipping Point, Malcolm Gladwell describes a phenomenon in which a niche market or fad undergoes transformation into mainstream acceptability, resulting in widespread social change. He concludes that a "tipping point" occurs when a series of small events results in a critical mass of acceptance that produces sudden major changes.
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