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Development of an interdisciplinary case management program for combat veterans.

Tracey M Zilke1, Ruby Shaw Morrison, Angela Kirby

  • 1Tracey M. Zilke, MSN, RN, is Director of the Office of Care Coordination, Tuscaloosa Veteran Affairs Medical Center, AL 35404, USA. tracey.zilke@med.va.gov

Lippincott'S Case Management : Managing the Process of Patient Care
|October 3, 2006
PubMed
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Following the September 11 attacks, a care coordination program was established for combat veterans in Alabama. The program efficiently manages health issues arising from military service, improving veteran care.

Area of Science:

  • Military medicine
  • Public health
  • Veterans affairs

Background:

  • The September 11, 2001 attacks led to increased deployment of military reservists and National Guardsmen.
  • Returning combat veterans face unique health challenges including environmental exposures, trauma, and deployment stress.
  • Department of Veterans Affairs (VA) Medical Centers are experiencing a rise in patient numbers and diverse illnesses.

Purpose of the Study:

  • To describe the development of a combat veterans care coordination program.
  • To evaluate the initial outcomes of this program in managing returning combat veterans' health needs.

Main Methods:

  • The Tuscaloosa Veterans Affairs Medical Center initiated a specialized care coordination program.
  • The program focused on efficiently and effectively managing the healthcare of returning combat veterans.

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Main Results:

  • The program's development process is detailed.
  • First-year outcomes of the combat veterans care coordination program are presented.

Conclusions:

  • A dedicated care coordination program can effectively manage the complex health needs of returning combat veterans.
  • This initiative addresses the increased healthcare demands on VA Medical Centers post-deployment.