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The clinical information system implementation evaluation scale.

Brian Gugerty1, Michael Maranda, Dona Rook

  • 1Siemens Medical Solutions--Health Services Corporation, Malvern, Pennsylvania 19355, USA.

Studies in Health Technology and Informatics
|November 15, 2006
PubMed
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A new Clinical Information System Evaluation Scale (CISIES) was developed to measure user satisfaction with clinical information systems (CIS). This tool aids in evaluating CIS implementations and informing improvement strategies.

Area of Science:

  • Health Informatics
  • Information Systems Evaluation
  • Healthcare Technology Assessment

Background:

  • Effective evaluation of Clinical Information Systems (CIS) requires robust measurement instruments for user satisfaction.
  • Existing methods were insufficient, prompting the development of a dedicated scale.
  • Seven years of prior experience guided the creation of a new assessment tool.

Purpose of the Study:

  • To develop and validate the Clinical Information System Evaluation Scale (CISIES) for measuring user satisfaction with CIS and their implementation.
  • To assess initial user satisfaction with a Critical Care CIS implementation.
  • To establish a tool for formative and summative evaluation of CIS.

Main Methods:

  • The CISIES, a 37-item scale, was developed using precursor instruments and expert panel guidance.

Related Experiment Videos

  • The scale was piloted during the assessment of a Critical Care CIS implementation at a Florida medical center.
  • Data analysis focused on usability, acceptability, and initial satisfaction indicators.

    • Main Results:

    • The pilot indicated moderate user satisfaction with the CIS implementation at the time of assessment.
    • The CISIES proved to be user-friendly, easy to administer, score, and understand for non-researchers.
    • Results informed the planning of an intervention to enhance user satisfaction.

    Conclusions:

    • The CISIES is a valuable instrument for assessing user satisfaction with CIS implementations.
    • The scale is suitable for both formative and summative evaluations of healthcare information systems.
    • Further re-administration is planned to evaluate the impact of improvement interventions.