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Assessment of Dependence in Activities of Daily Living Among Older Patients in an Acute Care Unit
Published on: September 30, 2020
Improving assisted living care
Nancy Gregory1, Sabina B Gesell, Tom Widmer
1Press Ganey Associates, Research & Development, South Bend, IN 46601, USA. ngregory@pressganey.com
Abstract:
In the absence of a national measurement system, private vendors of satisfaction measurement and improvement services have played a crucial role in the quality movement in the assisted living industry. Survey responses from 175 resident-family dyads at 20 facilities were analyzed to identify priorities for service improvement from the customers' perspective. They include improving care provided by aides and management, meal service, and activities. Practical solutions for addressing these issues are presented.
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