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Client-veterinarian communication: skills for client centered dialogue and shared decision making

Karen K Cornell1, Michelle Kopcha

  • 1Department of Small Animal Medicine and Surgery, College of Veterinary Medicine, University of Georgia, Athens, GA 30602-7390, USA. kcornell@vet.uga.edu

The Veterinary Clinics of North America. Small Animal Practice
|December 13, 2006
PubMed
Summary

This study reviews veterinary decision-making models and suggests adapting the 4E communication model for better veterinary-client interactions. This approach enhances engagement, empathy, education, and enlistment during client interviews.

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